BENEFITS OF THE FOLDERS EXTRA CARE PRODUCT PROTECTION PLAN

  • Peace of mind: You are Covered for problems with the functionality or operation of Your Item, including Fair Wear and Tear, during the term of Your Premium Care Product Protection Plan.
  • Replacement for products under $400: During the period of Your Cover, if Your Item costs less than $400 and it suffers a Breakdown, We will replace it with a new product or provide a Store Card.
  • No Lemon Guarantee: During the period of Your Cover, if Your Item costs more than $400 and has been repaired three times under Your Premium Care Product Protection Plan, on the fourth time We will replace it with a new product or provide You with a Store Card.
  • Repair Time Guarantee: If We take longer than 21 days to repair Your Item, We will replace it with a new product or provide You with a Store Card.
  • Our 21 day guarantee commences from when the repairer has possession of Your Item and ceases the earlier of:
    • The date the repairer sends to You or makes available to You Your Covered Item having completed repairs; and
    • The date that is 21 days after the repairer received possession of Your Item.
  • Fair Wear and Tear: We Cover mechanical or electrical breakdown of Your Item even as a result of Fair Wear and Tear.
  • Free Assessment: We will not charge You for an assessment, even when no fault is found with Your Item.
  • Free Freight Costs: During the claims process, We will Cover any freight costs associated with the handling of Your Item.
  • Power Surge Protection: Your Item is Covered for a Breakdown caused by a power surge.
  • Overseas Protection: Portable Items such as Laptops, Tablets, Mobile Phones and Digital Cameras that can be used whilst travelling overseas are Covered when they suffer a Breakdown whilst overseas.
  • Small Business Cover: We provide Cover for laptops, desktops, tablets, printers and scanners used within a Small Business.
  • Additional Benefits: Additional food spoilage and laundry service benefits are available in the event of a valid claim for the relevant Covered Item, even when the Covered Item fails due to Fair Wear and Tear.
  • Transferability: Should You sell or gift Your Covered Item You can choose to transfer the Cover to the new owner of the Item.